Customer Relationship Director

We craft digital services that make life easier. – Backelite, The Digital Service Design Agency

Backelite is an agency born “mobile first” in 2006 and today specializes in service design and creating digital products. We imagine the digital services of tomorrow by crafting interfaces that balance functionality, ergonomics, design and technology for engaging and effective experiences.

Are you interested in designing innovative experiences on current and cutting edge technologies? Are you ready to join a team in France, Sweden, the Netherlands or Australia that works with leading brands such as: Air France, Coca Cola, Qantas and ING? Are you excited at the thought of collaborating with top-notch teams whilst creating services that are used by millions of people? Join us!

Within our Customer Relationship team, we are recruiting a:


You will assure a strong relationship management and commercial development of client accounts and portfolios. You will contribute to commercial goals while ensuring the profitability of projects. You will draft commercial proposals and will manage or contribute to responses to requests for proposals and will manage the contractual relationship, focusing on client satisfaction. You will also manage prospects and incoming leads.


To do this, you will need to apply your digital expertise to our Key Account clients, bringing an advisory and strategic dimension to them, enabling you to bring value and propose new ideas to our clients.


To foster a closer relationship with current clients and prospects, you are also expected to participate in client and partner events.

Finally, you may also participate in the development and internal operations of Backelite, such as: development and improvement of processes, definition of new offerings, etc. Eventually, your duties may also develop into supervision of your coworkers.

You are an ideal candidate if:

  • You have at least 5 years of experience, ideally in mobile or web
  • You have strong, proven relationship skills and a good sense of sales, combined with real analytical and listening abilities
  • You have excellent knowledge of the mobile technology market (applications, connected objects) as well as a UX-centered approach
  • You are fluent in English and in French


Location: European Headquarters next to the Saint-Lazare station in Paris.

Type of contract: Full-time

Salary: commensurate with experience

You can also contact us on LinkedIn (Backelite), Facebook (Agence Backelite) and Twitter (@AgenceBackelite).

Please send your résumé and portfolio to mentioning the reference BK-CDI-DC
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